Help and support with the app

Try logging out and logging back in to the app to see if your trip submits.

If you still need help, watch our video about submitting a trip or contact us by phone or email.

After submitting a trip, you can view your fishing trip details in the 'My fishing trips' section of the app.

Watch our video to learn more about viewing your trips.

You can't edit or delete your trip details once you have submitted them. However, you can claim your portion of the catch if you recorded it for the whole boat.

At the bottom of the 'Record my fishing trip' page (below the 'Depredation' section), tap the 'Additional details (optional)' button to add extra info such as:

• fishing location
• fishing method
• trip name
• comments
• photos.

Watch our video to learn more about adding details to your trip.

You can claim your portion of a whole boat catch after submitting a trip.

Go to the 'My fishing trips' section of the app, find the relevant trip and tap on the species cards. Add your individual kept and released numbers to the 'My catch' section, then tap 'Save'.

You will then be able to see your catch amounts compared to the whole boat's totals for each species. In the 'My fishing stats' section, you can also filter between whole boat and individual catches.

For more help, watch our video about adding catch to a trip.

You can record your fishing trip details while you are offline or at sea. If you submit a record while you are offline, it will sit in your app as a pending submission. Once you have internet connection again the record will be submitted.

You can choose to enter your trip details while you are at sea (we have added a great species tally function to help with this) or you can do it after your trip when you're back home — it's up to you!

The app has been designed to work even when you have no internet connection (except for the 'Which fish is this?' function).

However, if you have weak or patchy connectivity, the app can function poorly as it is shifting between the online and offline functionality.

Try setting your device to the 'Airplane' or 'Flight mode' option while the connection is poor quality, so you can continue to use the app.

You need a stable internet connection when opening the app for the first time, to synchronise and load the app data. This initial setup lets you use the app offline when you're fishing without stable internet connection.

If you are having issues, make sure you have a stable internet connection and either:

• close and restart the app
• uninstall and reinstall the app, then open it again.

When app updates are available, a 'New content' message will appear when you open the app.

If you have an unstable internet connection, you can select 'Cancel' to continue using the app without loading the update. When you have a stable internet connection, you can open the app again and select 'Yes' on the message to download the updates.

You can also switch your mobile phone to 'airplane mode' to use the app offline — this can help prevent patchy connectivity issues.

The environmental information for your fishing trips is based on the retrieve location and date for boat-based trips, or the fishing location and date for shore-based trips.

The app gets this information from the nearest weather station. However, not all stations collect the same or all data, so some information may be missing.

We regularly update the 'Can I fish here' map with the current rules and regulations.

However, sometimes an update may not be available immediately for release to the app.

If you see any issues like this, let us know so we can update the app when the missing information is available.

Sometimes, there may be local council bylaws and regulations that are not part of the Fisheries Act 1994 and so they will not appear in the app (unless requested by the local council).

We are working to provide the best species images possible. Images will be updated as soon as they are available.

Currently, there are only 20 species that have been trained for image recognition. Sometimes the app will not be able to accurately identify your fish from a photo.

We hope to add more species to this collection to help improve the functionality.